jbaj Privacy Policy

Introduction

jbaj is a trusted online gaming platform operating for users in Bangladesh. We fully respect the privacy of our users. This privacy policy clearly explains how your personal information is collected, stored, processed, and used when you use the jbaj website (https://jbaj.cam) and related services.

By using this platform, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

jbaj reserves the right to update this privacy policy from time to time. Users will be notified in an appropriate manner of any significant changes.

1. What Information We Collect

The following types of information may be collected when creating an account and using services on jbaj:

• Verifiable information relating to name, date of birth, and national identity card
• Email address and contact information
• Financial information related to bKash, Nagad, Rocket, or bank transfers (only what is necessary for transactions)
• User preferences, gaming history, and account activity
• IP address, device information, and browser data
• Usage patterns collected through cookies and similar technologies

2. Purpose of Data Collection

The collected information is used for the following purposes:

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Customer support and problem resolution
• Fraud prevention and ensuring security
• Meeting legal obligations and ensuring responsible gaming
• Platform improvement and enhancing user experience
• Informing about relevant bonuses, promotions, and updates (where consent has been given)

3. Age Verification

jbaj strictly provides services only to those aged 21 or above. Information necessary for age verification is collected at the time of account registration. If any user is found to be a minor, their account will be immediately closed and their information will be deleted.

4. Data Storage and Security

jbaj adopts industry-standard technical and organisational measures to keep your personal information secure. All data transfers are kept secure using SSL encryption technology. Information stored on servers is also kept in an encrypted state.

• All communications secured by SSL/TLS encryption
• Password hashing technology in use — plain-text passwords are never stored
• Regular security audits and vulnerability testing
• Multi-layer security measures to prevent unauthorised access to accounts
• Limited employee access — only authorised staff can access personal information

5. Data Retention Period

Your personal information is stored only for as long as necessary. Data will be retained while the account is active and for the period determined by legal requirements. After an account is closed, no information is retained unnecessarily beyond legal obligations.

6. Protection of Financial Information

The highest level of security is ensured when processing financial information during transactions via bKash, Nagad, Rocket, or bank transfers. Full payment card numbers or complete bank account details are never stored on jbaj's servers. All financial transactions are completed through a secure payment gateway.

7. Sharing Data with Third Parties

jbaj does not sell, rent, or share your personal information with third parties without cause. However, information may be shared in a limited way in the following circumstances:

• With authorised payment service providers for payment processing (only the information necessary to complete the transaction)
• With fraud detection and security service providers
• To comply with legal obligations or court orders
• With trusted service providers who operate our technical infrastructure, who are bound by confidentiality agreements
• In cases of business merger or acquisition, where the continuity of data protection will be ensured

In all these cases, third parties are contractually bound to comply with our privacy standards.

8. Data with Game Providers

Games from various providers including PG Soft, Pragmatic Play, JILI, and Spribe are available on the jbaj platform. These providers supply the games, and only the minimum information necessary for managing game sessions is shared with them. Full personal identity or financial information is not shared with game providers.

9. Use of Cookies

Cookies and similar technologies are used on the jbaj website to improve the user experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functionality of the website — login sessions, security verification
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To understand platform usage patterns, which are completely anonymous

It is possible to control or reject cookies from your browser settings, though this may limit some functionality of the website.

10. Your Rights Over Your Information

As a user of jbaj, you have the following rights regarding your personal information:

• Access: The right to know what information is stored about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances (within the limits of legal requirements)
• Withdrawal of consent: The right to withdraw consent given for marketing communications at any time
• Data portability: The right to request your information in a structured format

To exercise these rights, contact our support team via live chat or email.

11. Account Closure and Data Deletion

If you wish to close your jbaj account, please contact the support team. After account closure, information required for legal obligations will be retained for a specified period. Once this period ends, all your personal information will be securely deleted.

Please note that data deletion may be temporarily suspended in the case of ongoing investigations or legal proceedings.

12. Responsible Gaming and Personal Information

jbaj places the highest priority on responsible gaming. To this end, user gaming patterns and behaviour are analysed, which is entirely in the interest of the user. If a concerning pattern is identified in a user's gaming behaviour, supportive measures may be taken.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Data Breach Notification

In the event of an unexpected data breach, jbaj will act promptly and notify affected users in a timely manner. Transparent information will be provided regarding the nature of the breach, its potential impact, and the remedial steps taken. All necessary technical and administrative measures will be taken to ensure user security.

14. Protection of Minor Users

jbaj strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors. If a parent or legal guardian suspects that their minor child is using our platform, please contact us immediately.

15. Policy Changes and Updates

jbaj reserves the right to change, amend, or update this privacy policy at any time. For significant changes, a notification will be sent to the registered email address or posted on the website. Continued use of the platform after an updated policy is published will be considered as acceptance of the new policy.

16. Privacy Contact

If you have any questions, concerns, or complaints about your personal information or this privacy policy, please contact us in the following ways:

Our support team is available in Bengali 24 hours a day, 7 days a week. Privacy-related requests are generally responded to within business days.